Privacy Policy

1. Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when you:

• Complete a health assessment, intake form, or contact form on our website
• Book an appointment through our scheduling system
• Communicate with us via email, phone, or through our AI scheduling assistant
• Enroll in or participate in any of our services
• Provide payment information to hold or pay for an appointment

This information may include your name, email address, phone number, mailing address, health history information, and payment information. Payment card data is processed by our third-party payment processor and is not stored on our systems.

Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies, including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages. This information is used for analytics and to improve the performance and usability of our website.

Health Information

Some of our services involve the collection of health-related information. Health information you provide in connection with licensed therapy services provided by Molly Hinke-DeWild, LISW is governed by our HIPAA Notice of Privacy Practices in addition to this Privacy Policy. For wellness and coaching services, health information is collected for the purpose of delivering those services and is not subject to HIPAA.

2. How We Use Your Information

We use the information we collect to:

• Schedule and deliver the services you have requested
• Communicate with you regarding your appointments, including confirmations, reminders, and follow-up
• Process payments and enforce our cancellation policy
• Send informational and promotional communications where you have provided consent or where permitted by law
• Improve our website, services, and client experience
• Comply with applicable legal and regulatory requirements
• Protect the security and integrity of our practice and website

We do not sell your personal information to third parties. We do not permit advertisers to target you based on conversations you have with us or information you provide through our services.

3. How We Share Your Information

We may share your information with the following categories of third parties, solely for the purposes described in this policy:

• Service providers: We use third-party vendors to operate our scheduling system, process payments, send communications, and deliver our services. These vendors are contractually obligated to protect your information and may not use it for their own purposes.
• Insurance reimbursement support: If you choose to use Thrizer for out-of-network reimbursement support, information necessary to process your reimbursement claim may be shared with Thrizer in accordance with their terms and privacy policy.
• Legal requirements: We may disclose your information where required by law, court order, or government regulation, or where we believe disclosure is necessary to protect the rights, property, or safety of IFH, our clients, or others.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and understand how visitors use our site. You may control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

5. Data Retention

We retain personal information for as long as necessary to deliver our services, comply with legal obligations, resolve disputes, and enforce our agreements. Health records related to licensed therapy services are retained in accordance with Iowa state licensing requirements and applicable law. When information is no longer needed, it is securely destroyed or anonymized.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal and contractual limitations
• Opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly

To exercise any of these rights, please contact us using the information provided at the end of this policy.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any information to them.

9. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website or services after a policy change constitutes your acceptance of the updated terms.